HolisticTalks

Refund Policy

Effective: September 2026

Last Updated: September 2026 · Contact: hello@holistictalks.com

1. Overview

HolisticTalks ("we," "our," "us") offers subscriptions billed on a monthly basis. This Refund Policy explains when and how refunds are granted for payments made through our payment processor, Paddle, which acts as the merchant of record for all transactions.

By purchasing a subscription, you agree to this Refund Policy.

2. Monthly Subscriptions

  • Subscriptions are billed monthly in advance and renew automatically until cancelled.
  • You can cancel your subscription at any time through your account settings or by contacting us. Cancellation stops future renewals; your access continues until the end of the paid period.

3. Refund Eligibility

a) 14-Day Refund for New Subscriptions:

If you are a new subscriber and are not satisfied with the Service, you may request a full refund within 14 days of your first payment, provided that you have not extensively used the Service during that period.

b) Statutory Rights (EU/UK Consumers):

If you are a consumer in the European Union or the United Kingdom, you have the statutory right to withdraw from a digital subscription contract within 14 days of purchase. Because access to the Service is provided immediately upon purchase, we ask you to consent to immediate provision when subscribing. If you exercise your right of withdrawal, you may be required to pay a proportionate amount for the digital content you have already accessed.

c) Technical Failures:

If the Service was inaccessible or a technical error on our side prevented you from using what you paid for, contact us and we will issue a refund or extend your access, at our discretion.

d) Renewal Charges:

Renewal charges for a continued subscription are generally non-refundable, except as required by applicable law or in cases of clear technical failure described above.

4. How to Request a Refund

To request a refund, contact us at hello@holistictalks.com with:

  • The email address associated with your account
  • The transaction ID from your Paddle receipt
  • A brief reason for your request

We aim to respond to all requests within 5 business days. Approved refunds are processed by Paddle and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

5. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. We are committed to resolving all legitimate concerns quickly and amicably.

6. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be identified by the "Last Updated" date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us:

HolisticTalks Email: hello@holistictalks.com Website: https://holistictalks.com